Account Manager (Client Success Team)

If you’re ambitious and looking to immerse yourself into the world of ecommerce, this role is right up your alley! Reporting to the Account Director, you’ll have great energy, be a team player and excited by the idea of working with a number of clients to grow their online performance.

The successful candidate will have an infectiously positive attitude, is passionate about ecommerce, thrives on building client relationships, is aware of Magento and keen to work with it on a daily basis.

In addition to the above, you will field incoming client tickets (Zendesk), have an ability to scope and brief a solution (JIRA), liaise with resources (devs, designers etc) for assistance, test to an acceptance criteria and in turn deliver exceptional results to clients.

The role is full time (8:30am to 5:30pm) and based at the Convert Digital offices in Fitzroy VIC 3065. It is an ongoing role for someone that is eager to absorb themselves in the industry and be exposed to various parts of the business.

JOB TITLE: Account Manager (Client Success Team)
JOB TYPE: Full-time
LOCATION: Melbourne Office – 57 Victoria St, Fitzroy VIC 3065 SUPERVISOR/MANAGER: Account Director

Main duties/responsibilities 

Operate as the lead point of contact for any and all matters specific to assigned clients

Build and maintain strong, long-lasting client relationships

Field incoming tickets, provide first class communication and offer timely, high quality solutions to exceed SLA expectations

Ability to pickup the phone to troubleshoot problems, obtain clarity or checkin for WIPs

Attend client meetings to drive agenda, offer ecommerce thought leadership and create a trusted advisor relationship

Show initiative to add value and identify areas to improve client’s website performance in line with ecommerce goals

Develop and maintain client roadmaps

Work closely with third parties and partners to identify great opportunities


A qualification is preferred (Diploma, Degree etc)… but not essential

Any relevant online courses will be highly regarded

Exposure to Magento (or other ecommerce platform), CRM, CMS is important

Creation of your own online store is icing on the cake!


Passion for ecommerce, online and retail

Excellent verbal and written communication

Friendly outgoing nature and able to talk with clients

Organised and able to meet deadlines

Topline understanding of Magento, Shopify and other online store platforms

Confidence to deliver innovative solutions, with commercial business acumen

Performance Goals

Deliver 100% client satisfaction

Strive for 100% client retention

Achieve monthly revenue targets

Ambitions to conquer the role and move into different areas of the business

Appliances Details

Email your CV and other relevant information to with subject “Account Manager Role” by Wednesday 31st May 2017.

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