Careers at Convert Digital

If you’re ambitious and looking to immerse yourself into the world of ecommerce, this Digital Ecommerce Account Manager role is right up your alley! Reporting to the Account Director, you’ll have great energy, be a team player and excited by the idea of working with a number of clients to grow their online performance.

The successful candidate will have an infectiously positive attitude, is passionate about ecommerce, thrives on building client relationships, is aware of Magento, Shopify and BigCommerce and keen to work with them on a daily basis.

In addition to the above, you will field incoming client tickets (Zendesk), have an ability to scope and brief a solution (JIRA), liaise with resources (devs, designers etc) for assistance, test to an acceptance criteria and in turn deliver exceptional results to clients.

The role is full time (8:30am to 5:30pm) and based at the Convert Digital offices. It is an ongoing role for someone that is eager to absorb themselves in the industry and be exposed to various parts of the business.

MAIN DUTIES/RESPONSIBILITIES

• Operate as the lead point of contact for any and all matters specific to assigned clients

• Build and maintain strong, long-lasting client relationships, always adding value!

• Field incoming tickets, provide first class communication and offer timely, high quality solutions to exceed SLA expectations

• Ability to pick up the phone to troubleshoot problems, obtain clarity or check in for WIPs

• Attend client meetings to drive agenda, offer ecommerce thought leadership and create a trusted advisor relationship

• Show initiative to add value and identify areas to improve client’s website performance in line with ecommerce goals

• Develop and maintain client roadmaps

• Work closely with third parties and partners to identify great opportunities

EXPERIENCE

• A qualification is preferred (Diploma, Degree etc)… but not essential

• Any relevant online courses will be highly regarded

• Exposure to Magento (or other ecommerce platform), CRM, CMS is important

• Creation of your own online store is icing on the cake!

SKILLS

• Passion for ecommerce, online and retail

• Excellent verbal and written communication

• Friendly outgoing nature and able to talk with clients

• Organised and able to meet deadlines

• Top line understanding of Magento, Shopify and other online store platforms

• Confidence to deliver innovative solutions, with commercial business acumen

PERFORMANCE GOALS

• Deliver 100% client satisfaction

• Strive for 100% client retention

• Achieve monthly revenue targets

• Ambitions to conquer the role and move into different areas of the business

APPLICATION DETAILS

Email your CV and other relevant information to jobs@convertdigital.com.au with subject “Account Manager Role”

If you’re ambitious and looking to immerse yourself into the world of ecommerce, this Project Manager role is right up your alley! Reporting to the Managing Director, you’ll have great energy, be a team player and excited by the idea of working with clients to manage the delivery of their ecommerce projects end to end.

The successful candidate will have an infectiously positive attitude, is passionate about ecommerce, thrives on building client relationships, has had exposure to Magento, Shopify and/or BigCommerce and keen to work with those platforms on a daily basis.

In addition to the above, you will have an ability to scope and brief a solution (JIRA), liaise with resources (devs, designers etc) for assistance, test to an acceptance criteria and in turn deliver exceptional results to clients in an efficient and timely manner.

The role is full time (8:30am to 5:30pm) and based at the Convert Digital offices. It is an ongoing role for someone that is eager to absorb themselves in the industry and be exposed to various parts of the business.

MAIN DUTIES/RESPONSIBILITIES

• Coordinate internal resources and third parties/vendors for the flawless execution of ecommerce website projects

• Ensure that all projects are delivered on-time, within scope and within budget

• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Ensure resource availability and allocation

• Develop a detailed project plan to track progress

• Use appropriate verification techniques to manage changes in project scope, schedule and costs

• Measure project performance using appropriate systems, tools and techniques

• Report and escalate to management as needed

• Manage the relationship with the client and all stakeholders

• Perform risk management to minimise project risks

• Establish and maintain relationships with third parties/vendors

• Create and maintain comprehensive project documentation

EXPERIENCE

• A qualification is preferred (Diploma, Degree etc)… but not essential

• Any relevant online courses will be highly regarded

• Exposure to Magento (or other ecommerce platform), CRM, CMS is important

• Creation of your own online store is icing on the cake!

SKILLS

• Passion for ecommerce, online and retail

• Excellent verbal and written communication

• Friendly outgoing nature and able to talk with clients

• Organised and able to meet deadlines

• Top line understanding of Magento, Shopify and other online store platforms

• Confidence to deliver innovative solutions, with commercial business acumen

PERFORMANCE GOALS

• Deliver 100% client satisfaction

• Deliver projects on time

• Ambitions to conquer the role and move into different areas of the business

APPLICATION DETAILS

Email your CV and other relevant information to jobs@convertdigital.com.au with subject “Project Manager Role”.

Convert Digital are looking for a Shopify developer who has experience with Shopify Plus, scripts, Flow, app development, systems integration and has the ability to simplify complex problems with best practise solutions.

Why work at Convert Digital:

• One of a select group of Shopify Plus Partners in Australia

• Grow professionally by immersing yourself into a young, dynamic and energetic team

• Be part of the online growth story for some of Australia’s leading brands

• Future proof your career in the fast paced ecommerce industry

… about the Shopify Developer role:

• The majority of the role is backend/architecture – taking client requirements and delivering cost effective solutions

• Contribute to our ever evolving development process by finding efficiencies and automation where possible (CI/CD) – work harder not smarter

• Be part of the team – feedback learnings and new technology to the dev team; be ok with mistakes

• Hands on ecommerce – understand the changing eCommerce environment and how to apply technology to improve it

APPLICATION DETAILS

Email your CV and other relevant information to jobs@convertdigital.com.au with subject “Project Manager Role”.